|Abstract||This report and accompanying guidelines were developed and submitted as
BCRC Project D5 Commonwealth deliverable 22.2.3: Guidelines developed for enhancing Incident Management Team communication in Incident Control
Centres. This report also complements a related piece of work on enhancing
incident management communication through enhanced teamwork performance which is reported in Deliverable 22.1.4 A review of the strengths and
weaknesses of observed IMT training with recommendations for improvement.
A number of internal and external reviews and inquiries have identified the need for improvements in the facilities used as Incident Control Centres during a bushfire response. This report was produced to assist those with responsibility for establishing an Incident Control Centre to do so in such a way as to facilitate the exchange of clear, accurate and timely information. The report was based on information, and data, gathered during 2006 and 2008 by the D5 BCRC research team at the University of Tasmania.
· Uses observational research to identify how Incident Control Centres
could be improved to assist the flow of clear, accurate and timely information.
· Uses the AIIMS defined goals as the basis for understanding whether the
Incident Control Centre is facilitating or impeding the work of the Incident
· Brings together the observations of both researchers and practitioners in
order to suggest practical guidelines for the establishment of an Incident
· Identifies six interconnected and interrelated areas of Incident Control
Centre and Incident Management Team facilitation that require attention.
· Provides visual examples of many of the areas and issues identified as
· Provides a series of guidelines designed to assist those with
responsibility for establishing an Incident Control Centre.
· Provides the rationale for the development of a checklist of actions that
can be taken by those responsible for the establishment of an Incident
The report identifies the following six areas which relate to the material
configuration of the buildings utilized and the associated technologies
associated with obstructing and/or hindering Incident Management Teams in
their capacity to manage information in a clear, accurate and timely manner. The six areas identified are:
1. Building size and configuration
2. Role, Unit and Section identification
3. Movement of people
4. Fixed technologies
5. Shared information display
6. Lessons learned
The report also has a section, Further comments, that provides some of the
additional suggestions and feedback that was obtained from experienced
Incident management personnel during the consultation phase of the report and accompanying guidelines, which do not fit within the scope of the current report but are interrelated issues. |