Community experiences of flood warnings and evacuation responses during the 2025 NSW mid-North Coast floods | Natural Hazards Research Australia

Community experiences of flood warnings and evacuation responses during the 2025 NSW mid-North Coast floods

Project type

Responsive disaster research

Project status

In progress

This project explores the lived experiences, perceptions and responses of community members to flood warnings and evacuation warnings. Focusing on understanding how different groups receive, interpret and act upon flood warning information, the project will pay particular attention to factors influencing compliance, trust in authorities and barriers to evacuation. 

The research will be conducted in areas impacted by the May 2025 New South Wales mid-North Coast floods, including the Manning, Macleay, Hastings and Nambucca catchments. The study will cover urban and rural settings and age, gender and cultural background diversity.

To achieve this, a research team led by A/Prof Fiona Miller from Macquarie University will perform surveys and semi-structured interviews with people who received flood warnings or experienced evacuation responses during the May 2025 floods.

These researchers are currently inviting residents of the mid-North Coast region of New South Wales who have had these experiences (and are 18 or older) to complete an online survey, with more information available here.

If you meet these requirements and would prefer to share your experiences in an interview, email floodsresearch@mq.edu.au or sign up here.

In a separate study, Dr Julian Marx from the University of Melbourne will research the behaviours and experiences of impacted residents regarding warnings and evacuation through social media analysis of Facebook, Instagram, and X.

Project details

The research will examine the following key themes: 

  • Sources and perceived reliability of flood warning information 
  • Community understanding and interpretation of flood warnings 
  • Decision-making processes regarding evacuation responses 
  • Communication channels used during flood events 
  • Trust and confidence in emergency services and authorities 
  • Challenges faced during evacuation (logistical, psychological, social) 
  • Efficacy of flood warnings in reducing damages 
  • Recommendations from the community for improving warning systems and evacuation support.

These studies approach community experiences of flood warnings and evacuations in two ways: from a social media analytics perspective and quantitative survey of affected residents. 

Dr Julian Marx from The University of Melbourne explored the behaviours and experiences of impacted residents regarding warnings and evacuation through social media analysis of Facebook, Instagram and X.

A/Prof Fiona Miller, Dr Hang Young Lee, Dr Richard Carter-White and Elizabeth Bennett from Macquarie University will carry out online and phone surveys and semi-structured interviews with residents to document and understand the lived experiences, perceptions and responses to warnings and evacuation warnings associated with the severe flood event.

Where appropriate and useful, similar questions to those used in surveys in the Centre's 2022 post-flood event studies will be repurposed to enable cross comparison between studies. 

The study will generate the following outputs: 

  • Participant, researcher and project manager co-delivered meetings 
  • Final reports 
  • Knowledge sharing products: executive summary, webinar, Hazardous Publications, presentations .

Findings will be used to inform policy recommendations for enhancing flood warning and evacuation strategies.

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