Communication strategies and collaborative work practices in high-reliability workplaces: A study of coordination centres

This study will establish pilot work as part of the Bushfire CRC Program and Project noted above and addresses a call for more effective communication and collaborative work performances within and between emergency incident management teams (IMTs). The research will employ innovative data collection methods (including digital video/ audio techniques) to explore:

1. successful communication strategies and collaborative work practices in at least two different settings; and,
2. how such performances are organisationally, culturally, and/or technologically enabled/constrained.

The researcher’s unique contribution will be to compare, contrast, and model similarities/differences between the collaborative practices observed at both centres. The research is globally significant.